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Morf’s cancel / reschedule link allow patients to easily cancel or reschedule their appointment. To create a custom cancel / reschedule link start with the base scheduling URL: https://questions.morf.health/reschedule Then, add the following parameters to customize the link:

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Required Parameters

  1. morfOrgId
    The Morf Organization ID. You can find this in your admin dashboard or contact us for assistance.
  2. schedulingApplication
    The scheduling application you’re using to manage provider availability. Choose either HEALTHIE or ACUITY.
  3. appointmentId
    The ID for the appointment in your scheduling application (e.g., “976753” for Healthie).
If any required parameter is missing or invalid, an error message will appear on the screen. If you’re unsure why this is happening, you can send us the Request ID, and we’ll help you debug the issue.

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Optional Parameters

  1. hideCancel Set to true to hide the cancel button on the reschedule page. Only the reschedule option will be shown.
  2. allowAnyProvider Set to true to allow patients to reschedule with any available provider, not just the original appointment’s provider. When enabled, patients will see a list of all available providers to choose from. The original appointment will be cancelled and a new appointment will be created with the selected provider.

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Example

Here’s an example of how to add all the parameters to your scheduling URL: https://questions.morf.health/reschedule?morfOrgId={{morfOrgId}}&schedulingApplication={{schedulingApplication}}&appointmentId={{appointmentId}} Example of our test morf organization link: https://questions.morf.health/reschedule?morfOrgId=16a53f42-687c-4eb1-bd8b-27126485a7b7&schedulingApplication=HEALTHIE&appointmentId=976753

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Cancel

Patients can cancel their appointment by clicking the Cancel button on the page and confirming the cancellation. They will then be redirected to a cancellation confirmation page.

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Reschedule

Patients can reschedule their appointment by clicking the Reschedule button on the page. They will be redirected to the provider profile, where they can choose a new time slot. After confirming the new slot, they will be directed to a reschedule confirmation page.