Parameters
Parameters
{
"$result_object_key": {
"admin_assignee_id": "991267404",
"category": "Customer",
"contacts": {
"contacts": [
{
"id": "5ba682d23d7cf92bef87bfd4",
"type": "contact"
}
]
},
"created_at": "2024-01-15T10:30:00Z",
"id": "6601b6f123d45678901234",
"is_shared": false,
"linked_objects": {
"data": [
{
"id": "372",
"type": "conversation"
}
],
"has_more": false,
"total_count": 2
},
"open": true,
"snoozed_until": "2024-01-16T09:00:00Z",
"team_assignee_id": "394051",
"ticket_attributes": null,
"ticket_id": "12345",
"ticket_parts": {
"ticket_parts": [
{
"body": "This ticket was created by a customer.",
"created_at": "2024-01-15T10:30:00Z",
"id": "3baf5d69",
"part_type": "note",
"updated_at": "2024-01-15T10:30:00Z"
}
],
"total_count": 1
},
"ticket_state": "in_progress",
"ticket_type": {
"archived": false,
"category": "Customer",
"created_at": "2024-01-01T10:00:00Z",
"description": "Report bugs or technical issues",
"icon": "🐛",
"id": "123",
"name": "Bug Report",
"updated_at": "2024-01-15T14:30:00Z",
"workspace_id": "ecahpwf5"
},
"updated_at": "2024-01-15T15:45:00Z"
}
}
{
"$result_object_key": {
"admin_assignee_id": "The id representing the admin assigned to the ticket",
"category": "Category of the Ticket",
"contacts": {
"contacts": {
"id": "The id of the contact",
"type": "The type of the contact"
}
},
"created_at": "The time the ticket was created",
"id": "The unique identifier for the ticket which is given by Intercom",
"is_shared": "Whether or not the ticket is shared with the customer",
"linked_objects": {
"data": {
"id": "Id of the linked object",
"type": "Type of the linked object"
},
"has_more": "Whether there are more linked objects",
"total_count": "Total count of linked objects"
},
"open": "Whether or not the ticket is open",
"snoozed_until": "The time the ticket will be snoozed until",
"team_assignee_id": "The id representing the team assigned to the ticket",
"ticket_attributes": "An object containing the different attributes associated to the ticket",
"ticket_id": "The ID of the Ticket used in the Intercom Inbox and Messenger",
"ticket_parts": {
"ticket_parts": {
"body": "The message body, which may contain HTML",
"created_at": "The time the ticket part was created",
"id": "The id representing the ticket part",
"part_type": "The type of ticket part",
"updated_at": "The last time the ticket part was updated"
},
"total_count": "Total count of ticket parts"
},
"ticket_state": "A ticket state, used to define the state of a ticket",
"ticket_type": {
"archived": "Whether the ticket type is archived or not",
"category": "Category of the Ticket Type",
"created_at": "The date and time the ticket type was created",
"description": "The description of the ticket type",
"icon": "The icon of the ticket type",
"id": "The id representing the ticket type",
"name": "The name of the ticket type",
"updated_at": "The date and time the ticket type was last updated",
"workspace_id": "The id of the workspace that the ticket type belongs to"
},
"updated_at": "The last time the ticket was updated"
}
}
Result Object Field Details
You can use the result of the action’s data as inputs to downstream workflow actions. Each fetch action requires an object name, which nests the action’s result data inside the downstream data context in the workflow. See Passing Data Between Actions for how to set it and reference the result from downstream nodes. Here we demonstrate how to refer to this data using the prefix$result_object_key.
Fetch Action Response Object
Hide fields
Hide fields
string
required
The unique identifier for the ticket which is given by Intercom
CEL
$result_object_key.id
Example
"6601b6f123d45678901234"
string
required
The ID of the Ticket used in the Intercom Inbox and Messenger
CEL
$result_object_key.ticket_id
Example
"12345"
string
required
Category of the Ticket
CEL
$result_object_key.category
Example
"Customer"
object
required
An object containing the different attributes associated to the ticket
CEL
$result_object_key.ticket_attributes
Example
null
string
A ticket state, used to define the state of a ticket
CEL
$result_object_key.ticket_state
Example
"in_progress"
object
A ticket type, used to define the data fields to be captured in a ticket
CEL
$result_object_key.ticket_type
Example
{
"archived": false,
"category": "Customer",
"created_at": "2024-01-01T10:00:00Z",
"description": "Report bugs or technical issues",
"icon": "🐛",
"id": "123",
"name": "Bug Report",
"updated_at": "2024-01-15T14:30:00Z",
"workspace_id": "ecahpwf5"
}
string
The id representing the ticket type
CEL
$result_object_key.ticket_type.id
Example
"123"
string
Category of the Ticket Type
CEL
$result_object_key.ticket_type.category
Example
"Customer"
string
The name of the ticket type
CEL
$result_object_key.ticket_type.name
Example
"Bug Report"
string
The description of the ticket type
CEL
$result_object_key.ticket_type.description
Example
"Report bugs or technical issues"
string
The icon of the ticket type
CEL
$result_object_key.ticket_type.icon
Example
"🐛"
string
The id of the workspace that the ticket type belongs to
CEL
$result_object_key.ticket_type.workspace_id
Example
"ecahpwf5"
bool
Whether the ticket type is archived or not
CEL
$result_object_key.ticket_type.archived
Example
false
timing.v1.Timestamp
The date and time the ticket type was created
CEL
$result_object_key.ticket_type.created_at
Example
"2024-01-01T10:00:00Z"
timing.v1.Timestamp
The date and time the ticket type was last updated
CEL
$result_object_key.ticket_type.updated_at
Example
"2024-01-15T14:30:00Z"
object
The list of contacts affected by a ticket
CEL
$result_object_key.contacts
Example
{
"contacts": [
{
"id": "5ba682d23d7cf92bef87bfd4",
"type": "contact"
}
]
}
[]object
The list of contacts affected by this ticket
CEL
$result_object_key.contacts.contacts
Example
[
{
"id": "5ba682d23d7cf92bef87bfd4",
"type": "contact"
}
]
[]string
required
Mapped array of: The type of the contact
CEL
$result_object_key.contacts.contacts.map(x, x.type)
Example
[
"contact"
]
[]string
required
Mapped array of: The id of the contact
CEL
$result_object_key.contacts.contacts.map(x, x.id)
Example
[
"5ba682d23d7cf92bef87bfd4"
]
string
The id representing the admin assigned to the ticket
CEL
$result_object_key.admin_assignee_id
Example
"991267404"
string
The id representing the team assigned to the ticket
CEL
$result_object_key.team_assignee_id
Example
"394051"
timing.v1.Timestamp
required
The time the ticket was created
CEL
$result_object_key.created_at
Example
"2024-01-15T10:30:00Z"
timing.v1.Timestamp
required
The last time the ticket was updated
CEL
$result_object_key.updated_at
Example
"2024-01-15T15:45:00Z"
bool
required
Whether or not the ticket is open
CEL
$result_object_key.open
Example
true
timing.v1.Timestamp
The time the ticket will be snoozed until
CEL
$result_object_key.snoozed_until
Example
"2024-01-16T09:00:00Z"
object
An object containing metadata about linked conversations and linked tickets
CEL
$result_object_key.linked_objects
Example
{
"data": [
{
"id": "372",
"type": "conversation"
}
],
"has_more": false,
"total_count": 2
}
[]object
Array of linked objects
CEL
$result_object_key.linked_objects.data
Example
[
{
"id": "372",
"type": "conversation"
}
]
[]string
required
Mapped array of: Type of the linked object
CEL
$result_object_key.linked_objects.data.map(x, x.type)
Example
[
"conversation"
]
[]string
required
Mapped array of: Id of the linked object
CEL
$result_object_key.linked_objects.data.map(x, x.id)
Example
[
"372"
]
int64
Total count of linked objects
CEL
$result_object_key.linked_objects.total_count
Example
2
bool
Whether there are more linked objects
CEL
$result_object_key.linked_objects.has_more
Example
false
object
A list of Ticket Part objects for each note and event in the ticket
CEL
$result_object_key.ticket_parts
Example
{
"ticket_parts": [
{
"body": "This ticket was created by a customer.",
"created_at": "2024-01-15T10:30:00Z",
"id": "3baf5d69",
"part_type": "note",
"updated_at": "2024-01-15T10:30:00Z"
}
],
"total_count": 1
}
[]object
A list of Ticket Part objects
CEL
$result_object_key.ticket_parts.ticket_parts
Example
[
{
"body": "This ticket was created by a customer.",
"created_at": "2024-01-15T10:30:00Z",
"id": "3baf5d69",
"part_type": "note",
"updated_at": "2024-01-15T10:30:00Z"
}
]
[]string
required
Mapped array of: The id representing the ticket part
CEL
$result_object_key.ticket_parts.ticket_parts.map(x, x.id)
Example
[
"3baf5d69"
]
[]string
required
Mapped array of: The type of ticket part
CEL
$result_object_key.ticket_parts.ticket_parts.map(x, x.part_type)
Example
[
"note"
]
[]string
required
Mapped array of: The message body, which may contain HTML
CEL
$result_object_key.ticket_parts.ticket_parts.map(x, x.body)
Example
[
"This ticket was created by a customer."
]
[]timing.v1.Timestamp
required
Mapped array of: The time the ticket part was created
CEL
$result_object_key.ticket_parts.ticket_parts.map(x, x.created_at)
Example
[
"2024-01-15T10:30:00Z"
]
[]timing.v1.Timestamp
required
Mapped array of: The last time the ticket part was updated
CEL
$result_object_key.ticket_parts.ticket_parts.map(x, x.updated_at)
Example
[
"2024-01-15T10:30:00Z"
]
int64
Total count of ticket parts
CEL
$result_object_key.ticket_parts.total_count
Example
1
bool
required
Whether or not the ticket is shared with the customer
CEL
$result_object_key.is_shared
Example
false