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About Help Scout
HelpScout is a customer support platform that empowers healthcare teams to manage patient communication through shared inboxes, live chat, and email automation. Designed for simplicity and collaboration, HelpScout keeps interactions organized and transparent across team members. With features like knowledge base integration, tagging, and conversation history, it helps support teams respond faster and more effectively—enhancing patient satisfaction while supporting HIPAA-compliant workflows when configured appropriately.
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