Documentation Index
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Events
Triggering Webhook Types
The following event types are associated with the Ticket event payload from Hubspot.Hubspot Ticket CreatedHubspot Ticket Properties UpdatedHubspot Ticket DeletedHubspot Ticket RestoredHubspot Ticket MergedHubspot Ticket Associations Updated
{
"archived": false,
"archived_at": "2024-07-04T10:32:12+00:00",
"associated_companies": [
{
"id": "39580875173",
"type": "contact_to_company"
}
],
"associated_contact_id": "123456",
"associated_contacts": [
{
"id": "39580875173",
"type": "contact_to_company"
}
],
"associated_deals": [
{
"id": "39580875173",
"type": "contact_to_company"
}
],
"created_at": "2024-07-04T10:32:12+00:00",
"id": "2970281109",
"pipeline_id": "123456",
"properties": {
"content": "Ticket description",
"createdate": "2024-07-16T10:41:02.266Z",
"hs_lastmodifieddate": "2024-07-16T14:27:29.505Z",
"hs_object_id": "2970281109",
"hs_pipeline": "0",
"hs_pipeline_stage": "1",
"subject": "My Subject"
},
"recently_updated_property_names": [
"subject",
"hs_pipeline_stage"
],
"updated_at": "2024-07-04T10:32:12+00:00"
}
{
"archived": "Whether the ticket was archived",
"archived_at": "When the ticket was archived",
"associated_companies": {
"id": "ID",
"type": "Type (label) of the association"
},
"associated_contact_id": "The ID of the associated contact, or the first associated contact if there are multiple",
"associated_contacts": {
"id": "ID",
"type": "Type (label) of the association"
},
"associated_deals": {
"id": "ID",
"type": "Type (label) of the association"
},
"created_at": "When the ticket was created",
"id": "ID",
"pipeline_id": "The ID of the pipeline the ticket is associated with",
"properties": {
"key": null,
"value": null
},
"recently_updated_property_names": "The properties that were updated for a webhook event triggering this event payload to be created",
"updated_at": "When the ticket was updated"
}
Payload Field Details
Hide fields
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ID IDCEL
id
Example
"2970281109"
HI ID PII Ticket propertiesCEL
properties
Example
{
"content": "Ticket description",
"createdate": "2024-07-16T10:41:02.266Z",
"hs_lastmodifieddate": "2024-07-16T14:27:29.505Z",
"hs_object_id": "2970281109",
"hs_pipeline": "0",
"hs_pipeline_stage": "1",
"subject": "My Subject"
}
Whether the ticket was archived
CEL
archived
Example
false
When the ticket was archived
CEL
archived_at
Example
"2024-07-04T10:32:12+00:00"
When the ticket was created
CEL
created_at
Example
"2024-07-04T10:32:12+00:00"
When the ticket was updated
CEL
updated_at
Example
"2024-07-04T10:32:12+00:00"
The properties that were updated for a webhook event triggering this event payload to be created
CEL
recently_updated_property_names
Example
[
"subject",
"hs_pipeline_stage"
]
The ID of the pipeline the ticket is associated with
CEL
pipeline_id
Example
"123456"
The ID of the associated contact, or the first associated contact if there are multiple
CEL
associated_contact_id
Example
"123456"
Associated contacts
CEL
associated_contacts
Example
[
{
"id": "39580875173",
"type": "contact_to_company"
}
]
Mapped array of: ID
CEL
associated_contacts.map(x, x.id)
Example
[
"39580875173"
]
Mapped array of: Type (label) of the association
CEL
associated_contacts.map(x, x.type)
Example
[
"contact_to_company"
]
Associated deals
CEL
associated_deals
Example
[
{
"id": "39580875173",
"type": "contact_to_company"
}
]
Mapped array of: ID
CEL
associated_deals.map(x, x.id)
Example
[
"39580875173"
]
Mapped array of: Type (label) of the association
CEL
associated_deals.map(x, x.type)
Example
[
"contact_to_company"
]
Associated companies
CEL
associated_companies
Example
[
{
"id": "39580875173",
"type": "contact_to_company"
}
]
Mapped array of: ID
CEL
associated_companies.map(x, x.id)
Example
[
"39580875173"
]
Mapped array of: Type (label) of the association
CEL
associated_companies.map(x, x.type)
Example
[
"contact_to_company"
]