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Events

Triggering Webhook Types

The following event types are associated with the Ticket event payload from Hubspot.
  • Hubspot Ticket Created
  • Hubspot Ticket Properties Updated
  • Hubspot Ticket Deleted
  • Hubspot Ticket Restored
  • Hubspot Ticket Merged
  • Hubspot Ticket Associations Updated
{
  "archived": false,
  "archived_at": "2024-07-04T10:32:12+00:00",
  "associated_companies": [
    {
      "id": "39580875173",
      "type": "contact_to_company"
    }
  ],
  "associated_contact_id": "123456",
  "associated_contacts": [
    {
      "id": "39580875173",
      "type": "contact_to_company"
    }
  ],
  "associated_deals": [
    {
      "id": "39580875173",
      "type": "contact_to_company"
    }
  ],
  "created_at": "2024-07-04T10:32:12+00:00",
  "id": "2970281109",
  "pipeline_id": "123456",
  "properties": {
    "content": "Ticket description",
    "createdate": "2024-07-16T10:41:02.266Z",
    "hs_lastmodifieddate": "2024-07-16T14:27:29.505Z",
    "hs_object_id": "2970281109",
    "hs_pipeline": "0",
    "hs_pipeline_stage": "1",
    "subject": "My Subject"
  },
  "recently_updated_property_names": [
    "subject",
    "hs_pipeline_stage"
  ],
  "updated_at": "2024-07-04T10:32:12+00:00"
}
{
  "archived": "Whether the ticket was archived",
  "archived_at": "When the ticket was archived",
  "associated_companies": {
    "id": "ID",
    "type": "Type (label) of the association"
  },
  "associated_contact_id": "The ID of the associated contact, or the first associated contact if there are multiple",
  "associated_contacts": {
    "id": "ID",
    "type": "Type (label) of the association"
  },
  "associated_deals": {
    "id": "ID",
    "type": "Type (label) of the association"
  },
  "created_at": "When the ticket was created",
  "id": "ID",
  "pipeline_id": "The ID of the pipeline the ticket is associated with",
  "properties": {
    "key": null,
    "value": null
  },
  "recently_updated_property_names": "The properties that were updated for a webhook event triggering this event payload to be created",
  "updated_at": "When the ticket was updated"
}

Payload Field Details

Ticket
Event Payload