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Events

Triggering Webhook Types

The following event types are associated with the Message event payload from Aircall.
  • Aircall Message Sent
  • Aircall Message Received
  • Aircall Message Status Updated
{
  "body": null,
  "created_at": null,
  "external_number": null,
  "id": "1779973182949pqnihpvazdyw6336",
  "number": {
    "availability_status": "open",
    "country": "US",
    "digits": null,
    "id": 1284757,
    "name": "Support Line",
    "time_zone": "America/Chicago"
  },
  "origin": "native",
  "status": "received"
}
{
  "body": "Text content of the message",
  "created_at": "ISO 8601 timestamp when the message was created",
  "external_number": "Phone number of the external party (contact)",
  "id": "Unique Aircall message ID",
  "number": {
    "availability_status": "Availability status of the number",
    "country": "Two-letter country code",
    "digits": "Phone number of the Aircall virtual line",
    "id": "Unique Aircall number ID",
    "name": "Display name of the Aircall number",
    "time_zone": "IANA time zone of the Aircall number"
  },
  "origin": "Origin channel of the message",
  "status": "Delivery status of the message"
}

Payload Field Details

Message
Event Payload