{
  "$result_object_key": [
    {
      "api_url": "https://api.sprucehealth.com/v1/conversation-items/item_12345",
      "app_url": "https://app.sprucehealth.com/conversation-items/item_12345",
      "attachments": [
        {
          "data": {
            "mime_type": "application/pdf",
            "signed_url": {
              "expires_at": "2026-04-05T09:40:02Z",
              "url": null
            }
          },
          "title": "Lab Results.pdf"
        }
      ],
      "author": {
        "device_information": {
          "access_id": null,
          "app_version": "1.2.3",
          "device": "iPhone",
          "device_id": null,
          "device_model": "iPhone 13",
          "platform": "iOS"
        },
        "display_name": "Dr. Smith"
      },
      "buttons": [
        {
          "id": null,
          "state": "enabled",
          "text": "Confirm Appointment"
        }
      ],
      "can_delete": null,
      "contact": {
        "api_url": "https://api.sprucehealth.com/v1/contacts/contact_12345",
        "app_url": "https://app.sprucehealth.com/contacts/contact_12345",
        "can_delete": null,
        "can_edit": null,
        "category": "patient",
        "company_name": "ACME Healthcare",
        "created_at": "2023-11-13T17:42:17Z",
        "custom_contact_fields": [
          {
            "id": "entityCustomField_0E5QDGJC03000",
            "name": "Insurance Provider",
            "value": "Blue Cross Blue Shield"
          }
        ],
        "date_of_birth": "1990-01-15",
        "deleted_contact_ids": [
          "entity_0E5QDGJC03001"
        ],
        "display_name": "John Doe",
        "email_addresses": [
          {
            "id": "entityContact_26RRC7PQ6JG00",
            "label": "primary",
            "value": "john.doe@example.com"
          }
        ],
        "fax_numbers": [
          {
            "display_value": "(555) 123-4567",
            "id": "entityContact_26RRC7PQ6JG00",
            "label": "mobile",
            "value": null
          }
        ],
        "first_name": "John",
        "gender": "male",
        "gender_detail": null,
        "has_account": null,
        "has_pending_invite": null,
        "id": "entity_0E5QDGJC03000",
        "integration_links": [
          {
            "contact_id": "entity_0E5QDGJC03000",
            "external_id": "ext_12345",
            "integration_type": "epic",
            "url": "https://hint.com/patient/100031277"
          }
        ],
        "internal_member_ids": [],
        "last_name": "Doe",
        "middle_name": "Smith",
        "object": "contact",
        "organization_contact_fields": [
          {
            "id": "managedCustomField_0E5QDGJC03000",
            "name": "Patient ID",
            "value": "PT12345"
          }
        ],
        "phone_numbers": [
          {
            "display_value": "(555) 123-4567",
            "id": "entityContact_26RRC7PQ6JG00",
            "label": "mobile",
            "value": null
          }
        ],
        "pronouns": "he/him",
        "tags": [
          {
            "id": "tag_0E5QDGJC03000",
            "value": "high-priority"
          }
        ]
      },
      "contact_id": "entity_0E5QDGJC03000",
      "conversation_id": "conv_12345",
      "created_at": "2025-01-15T13:12:41Z",
      "event": {
        "data": {
          "answered": null,
          "answered_by": {
            "external_number": null,
            "line_id": null,
            "teammate_id": null
          },
          "duration": "120",
          "failed": null,
          "initiated_by": {
            "external_number": null,
            "line_id": null,
            "teammate_id": null
          },
          "recordings": [
            {
              "mime_type": "application/pdf",
              "signed_url": {
                "expires_at": "2026-04-05T09:40:02Z",
                "url": null
              }
            }
          ],
          "spam": null,
          "voicemail": {
            "mime_type": "application/pdf",
            "signed_url": {
              "expires_at": "2026-04-05T09:40:02Z",
              "url": null
            }
          }
        },
        "type": "inboundCall"
      },
      "external_participant": {
        "contact": null,
        "display_names": "John Doe",
        "endpoint": {
          "channel": "sms",
          "display_value": "(555) 123-4567",
          "endpoint_id": null,
          "is_internal": null,
          "labels": "mobile",
          "object": "endpoint",
          "raw_value": {
            "email": "patient@example.com",
            "phone": "+15551231234",
            "value": "secure_channel_id"
          }
        }
      },
      "id": "item_12345",
      "is_internal_note": null,
      "modified_at": "2025-01-15T13:12:41Z",
      "object": "conversation-item",
      "pages": [
        {
          "id": null,
          "member_id": null,
          "resolved": null,
          "resolved_at": "2025-10-31T08:22:10Z",
          "resolved_by_member_id": null
        }
      ],
      "request_id": null,
      "text": "Hello, how can I help you today?"
    }
  ]
}

{
  "$result_object_key": [
    {
      "api_url": "API URL for this conversation item.",
      "app_url": "App URL for this conversation item.",
      "attachments": {
        "data": {
          "mime_type": "MIME type of the attachment.",
          "signed_url": {
            "expires_at": "Timestamp when the signed URL expires.",
            "url": "The signed URL."
          }
        },
        "title": "Title of the attachment."
      },
      "author": {
        "device_information": {
          "access_id": "Access ID for the device.",
          "app_version": "App version used.",
          "device": "Device type.",
          "device_id": "Unique device identifier.",
          "device_model": "Device model.",
          "platform": "Platform (iOS, Android, web, etc.)."
        },
        "display_name": "Display name of the author."
      },
      "buttons": {
        "id": "Unique identifier for the button.",
        "state": "Current state of the button.",
        "text": "Text displayed on the button."
      },
      "can_delete": "Whether this conversation item can be deleted.",
      "contact": {
        "api_url": "API URL for this contact.",
        "app_url": "App URL for this contact.",
        "can_delete": "Whether this contact can be deleted.",
        "can_edit": "Whether this contact can be edited.",
        "category": "Contact category.",
        "company_name": "Company name associated with the contact.",
        "created_at": "Timestamp when the contact was created.",
        "custom_contact_fields": {
          "id": "Unique identifier for the custom field.",
          "name": "Name of the custom field.",
          "value": "Value of the custom field."
        },
        "date_of_birth": "Date of birth",
        "deleted_contact_ids": "Prior contact IDs merged into this Contact (note: they are deleted post-merge)",
        "display_name": "Display name for the contact.",
        "email_addresses": {
          "id": "Unique identifier for the email address.",
          "label": "Label for the email address.",
          "value": "Email address value."
        },
        "fax_numbers": {
          "display_value": "Formatted display value for the phone number.",
          "id": "Unique identifier for the phone number.",
          "label": "Label for the phone number.",
          "value": "Phone number value."
        },
        "first_name": "Given name (first name) of the contact.",
        "gender": "Gender of the contact.",
        "gender_detail": "Additional gender details.",
        "has_account": "Whether the contact has a Spruce account.",
        "has_pending_invite": "Whether the contact has a pending invitation to Spruce.",
        "id": "Unique identifier for the contact in the Spruce system.",
        "integration_links": {
          "contact_id": "Contact ID in Spruce.",
          "external_id": "External system identifier.",
          "integration_type": "Type of integration.",
          "url": "URL to the external system."
        },
        "internal_member_ids": "Internal member IDs associated with this contact.",
        "last_name": "Family name (last name) of the contact.",
        "middle_name": "Middle name of the contact.",
        "object": "Object type identifier.",
        "organization_contact_fields": {
          "id": "Unique identifier for the organization field.",
          "name": "Name of the organization field.",
          "value": "Value of the organization field."
        },
        "phone_numbers": {
          "display_value": "Formatted display value for the phone number.",
          "id": "Unique identifier for the phone number.",
          "label": "Label for the phone number.",
          "value": "Phone number value."
        },
        "pronouns": "Preferred pronouns of the contact.",
        "tags": {
          "id": "Unique identifier for the tag.",
          "value": "Tag value."
        }
      },
      "contact_id": "Unique identifier for the contact in the Spruce system that is the external participant in this conversation, note: only present if the contact is present on the conversation",
      "conversation_id": "ID of the conversation this item belongs to.",
      "created_at": "Timestamp when the conversation item was created.",
      "event": {
        "data": {
          "answered": "Whether the call was answered.",
          "answered_by": {
            "external_number": "External phone number of the party.",
            "line_id": "Line ID used for the call.",
            "teammate_id": "Teammate ID if this is an internal party."
          },
          "duration": "Duration of the call in seconds.",
          "failed": "Whether the call failed.",
          "initiated_by": {
            "external_number": "External phone number of the party.",
            "line_id": "Line ID used for the call.",
            "teammate_id": "Teammate ID if this is an internal party."
          },
          "recordings": {
            "mime_type": "MIME type of the attachment.",
            "signed_url": {
              "expires_at": "Timestamp when the signed URL expires.",
              "url": "The signed URL."
            }
          },
          "spam": "Whether the call was marked as spam.",
          "voicemail": {
            "mime_type": "MIME type of the attachment.",
            "signed_url": {
              "expires_at": "Timestamp when the signed URL expires.",
              "url": "The signed URL."
            }
          }
        },
        "type": "The event type"
      },
      "external_participant": {
        "contact": "Contact ID of the external participant.",
        "display_names": "Display names for the external participant.",
        "endpoint": {
          "channel": "Communication channel type.",
          "display_value": "Human-readable display value.",
          "endpoint_id": "Unique identifier for the endpoint.",
          "is_internal": "Whether this is an internal endpoint.",
          "labels": "Labels associated with the endpoint.",
          "object": "Object type identifier.",
          "raw_value": {
            "email": "Email address value.",
            "phone": "Phone number value.",
            "value": "Secure channel identifier."
          }
        }
      },
      "id": "Unique identifier for the conversation item in the Spruce system.",
      "is_internal_note": "Whether this is an internal note (not visible to patients).",
      "modified_at": "Timestamp when the conversation item was last modified.",
      "object": "Object type identifier.",
      "pages": {
        "id": "Unique identifier for the page.",
        "member_id": "Member ID associated with the page.",
        "resolved": "Whether the page has been resolved.",
        "resolved_at": "Timestamp when the page was resolved.",
        "resolved_by_member_id": "Member ID who resolved the page."
      },
      "request_id": "Request ID associated with this conversation item.",
      "text": "Text content of the conversation item."
    }
  ]
}