Parameters

Action

Parameters

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Subject

string

required

This field maps to the destination API properties.subject field.

Content

string

This field maps to the destination API properties.content field.

Pipeline

string (Pipeline)

required

This field maps to the destination API properties.hs_pipeline field.

Priority

string

This field maps to the destination API properties.hs_ticket_priority field.

Status

string (Pipeline Status)

required

This field maps to the destination API properties.hs_pipeline_stage field.

Hubspot Defined Contact Associations

[]string

required

This field maps to the destination API associations field.

Hubspot Defined Company Associations

[]string

This field maps to the destination API associations field.

Properties

Map<Ticket Property,string>

HI ID PII This field maps to the destination API properties field.

{
  "$result_object_key": {
    "archived": false,
    "archived_at": "2024-07-04T10:32:12+00:00",
    "associated_companies": [
      {
        "id": "39580875173",
        "type": "contact_to_company"
      }
    ],
    "associated_contact_id": "123456",
    "associated_contacts": [
      {
        "id": "39580875173",
        "type": "contact_to_company"
      }
    ],
    "associated_deals": [
      {
        "id": "39580875173",
        "type": "contact_to_company"
      }
    ],
    "created_at": "2024-07-04T10:32:12+00:00",
    "id": "2970281109",
    "pipeline_id": "123456",
    "properties": {
      "content": "Ticket description",
      "createdate": "2024-07-16T10:41:02.266Z",
      "hs_lastmodifieddate": "2024-07-16T14:27:29.505Z",
      "hs_object_id": "2970281109",
      "hs_pipeline": "0",
      "hs_pipeline_stage": "1",
      "subject": "My Subject"
    },
    "recently_updated_property_names": [
      "subject",
      "hs_pipeline_stage"
    ],
    "updated_at": "2024-07-04T10:32:12+00:00"
  }
}

{
  "$result_object_key": {
    "archived": "Whether the ticket was archived",
    "archived_at": "When the ticket was archived",
    "associated_companies": {
      "id": "ID",
      "type": "Type (label) of the association"
    },
    "associated_contact_id": "The ID of the associated contact, or the first associated contact if there are multiple",
    "associated_contacts": {
      "id": "ID",
      "type": "Type (label) of the association"
    },
    "associated_deals": {
      "id": "ID",
      "type": "Type (label) of the association"
    },
    "created_at": "When the ticket was created",
    "id": "ID",
    "pipeline_id": "The ID of the pipeline the ticket is associated with",
    "properties": {
      "key": null,
      "value": null
    },
    "recently_updated_property_names": "The properties that were updated for a webhook event triggering this event payload to be created",
    "updated_at": "When the ticket was updated"
  }
}

Result Object Field Details

You can use the result of the action’s data as inputs to downstream workflow actions. Each fetch action requires a result object key to be specified which will nest the action’s result data inside the downstream data context in the Workflow. Here we demonstrate how to refer to this data using the prefix $result_object_key.

Ticket

Fetch Action Response Object

Hide fields

string

required

ID ID

CEL

$result_object_key.id

Example

"2970281109"

properties

Map<string,string>

required

HI ID PII Ticket properties

CEL

$result_object_key.properties

Example

{
"content": "Ticket description",
"createdate": "2024-07-16T10:41:02.266Z",
"hs_lastmodifieddate": "2024-07-16T14:27:29.505Z",
"hs_object_id": "2970281109",
"hs_pipeline": "0",
"hs_pipeline_stage": "1",
"subject": "My Subject"
}

archived

bool

required

Whether the ticket was archived

CEL

$result_object_key.archived

Example

false

archived_at

timing.v1.Timestamp

When the ticket was archived

CEL

$result_object_key.archived_at

Example

"2024-07-04T10:32:12+00:00"

created_at

timing.v1.Timestamp

required

When the ticket was created

CEL

$result_object_key.created_at

Example

"2024-07-04T10:32:12+00:00"

updated_at

timing.v1.Timestamp

required

When the ticket was updated

CEL

$result_object_key.updated_at

Example

"2024-07-04T10:32:12+00:00"

recently_updated_property_names

[]string

required

The properties that were updated for a webhook event triggering this event payload to be created

CEL

$result_object_key.recently_updated_property_names

Example

[
"subject",
"hs_pipeline_stage"
]

pipeline_id

string

required

The ID of the pipeline the ticket is associated with

CEL

$result_object_key.pipeline_id

Example

"123456"

associated_contact_id

string

The ID of the associated contact, or the first associated contact if there are multiple

CEL

$result_object_key.associated_contact_id

Example

"123456"

associated_contacts

object

required

Associated contacts

CEL

$result_object_key.associated_contacts

Example

[
{
"id": "39580875173",
"type": "contact_to_company"
}
]

associated_contacts.map(x, x.id)

[]string

required

Mapped array of: ID

CEL

$result_object_key.associated_contacts.map(x, x.id)

Example

[
"39580875173"
]

associated_contacts.map(x, x.type)

[]string

required

Mapped array of: Type (label) of the association

CEL

$result_object_key.associated_contacts.map(x, x.type)

Example

[
"contact_to_company"
]

associated_deals

object

required

Associated deals

CEL

$result_object_key.associated_deals

Example

[
{
"id": "39580875173",
"type": "contact_to_company"
}
]

associated_deals.map(x, x.id)

[]string

required

Mapped array of: ID

CEL

$result_object_key.associated_deals.map(x, x.id)

Example

[
"39580875173"
]

associated_deals.map(x, x.type)

[]string

required

Mapped array of: Type (label) of the association

CEL

$result_object_key.associated_deals.map(x, x.type)

Example

[
"contact_to_company"
]

associated_companies

object

required

Associated companies

CEL

$result_object_key.associated_companies

Example

[
{
"id": "39580875173",
"type": "contact_to_company"
}
]

associated_companies.map(x, x.id)

[]string

required

Mapped array of: ID

CEL

$result_object_key.associated_companies.map(x, x.id)

Example

[
"39580875173"
]

associated_companies.map(x, x.type)

[]string

required

Mapped array of: Type (label) of the association

CEL

$result_object_key.associated_companies.map(x, x.type)

Example

[
"contact_to_company"
]

Events

Actions

Integrations

Create Ticket

Parameters

Result Object Field Details

Events

Actions

Integrations

​Parameters

​Result Object Field Details

Parameters

Result Object Field Details