Parameters

Action

Parameters

Hide parameters

Name

string

This field maps to the destination API Ticket.Name field.

RequesterId

int64

This field maps to the destination API Ticket.RequesterId field.

string

This field maps to the destination API Ticket.Email field.

FacebookId

string

This field maps to the destination API Ticket.FacebookId field.

Phone

string

This field maps to the destination API Ticket.Phone field.

TwitterId

string

This field maps to the destination API Ticket.TwitterId field.

UniqueExternalId

string

This field maps to the destination API Ticket.UniqueExternalId field.

Subject

string

This field maps to the destination API Ticket.Subject field.

TicketType

string

This field maps to the destination API Ticket.Type field.

Status

int64

This field maps to the destination API Ticket.Status field.

Priority

int64

This field maps to the destination API Ticket.Priority field.

Description

string

This field maps to the destination API Ticket.Description field.

ResponderId

int64

This field maps to the destination API Ticket.ResponderId field.

CcEmails

[]string

PII This field maps to the destination API Ticket.CcEmails field.

Custom Fields

Map<Custom Field,dynamic (any)>

This field maps to the destination API Ticket.CustomFields field.

DueBy

timing.v1.Timestamp

This field maps to the destination API Ticket.DueBy field.

EmailConfigId

int64

This field maps to the destination API Ticket.EmailConfigId field.

FrDueBy

timing.v1.Timestamp

This field maps to the destination API Ticket.FrDueBy field.

GroupId

int64

This field maps to the destination API Ticket.GroupId field.

ParentId

int64

This field maps to the destination API Ticket.ParentId field.

ProductId

int64

This field maps to the destination API Ticket.ProductId field.

Source

int64

This field maps to the destination API Ticket.Source field.

Tags

[]string

This field maps to the destination API Ticket.Tags field.

CompanyId

int64

This field maps to the destination API Ticket.CompanyId field.

InternalAgentId

int64

This field maps to the destination API Ticket.InternalAgentId field.

InternalGroupId

int64

This field maps to the destination API Ticket.InternalGroupId field.

LookupParameter

string

This field maps to the destination API Ticket.LookupParameter field.

{
  "$result_object_key": {
    "cc_emails": [],
    "company_id": null,
    "created_at": null,
    "custom_fields": null,
    "description": null,
    "due_by": null,
    "email": null,
    "email_config_id": null,
    "facebook_id": null,
    "fr_due_by": null,
    "group_id": null,
    "id": null,
    "internal_agent_id": null,
    "internal_group_id": null,
    "lookup_parameter": null,
    "name": null,
    "parent_id": null,
    "phone": null,
    "priority": null,
    "product_id": null,
    "requester_id": null,
    "responder_id": null,
    "source": null,
    "status": null,
    "subject": null,
    "tags": [],
    "ticket_type": null,
    "twitter_id": null,
    "unique_external_id": null,
    "updated_at": null
  }
}

{
  "$result_object_key": {
    "cc_emails": null,
    "company_id": null,
    "created_at": null,
    "custom_fields": null,
    "description": null,
    "due_by": null,
    "email": null,
    "email_config_id": null,
    "facebook_id": null,
    "fr_due_by": null,
    "group_id": null,
    "id": null,
    "internal_agent_id": null,
    "internal_group_id": null,
    "lookup_parameter": null,
    "name": null,
    "parent_id": null,
    "phone": null,
    "priority": null,
    "product_id": null,
    "requester_id": null,
    "responder_id": null,
    "source": null,
    "status": null,
    "subject": null,
    "tags": null,
    "ticket_type": null,
    "twitter_id": null,
    "unique_external_id": null,
    "updated_at": null
  }
}

Result Object Field Details

You can use the result of the action’s data as inputs to downstream workflow actions. Each fetch action requires a result object key to be specified which will nest the action’s result data inside the downstream data context in the Workflow. Here we demonstrate how to refer to this data using the prefix $result_object_key.

Ticket

Fetch Action Response Object

Hide fields

name

string

Description coming soon

CEL

$result_object_key.name

Example

null

requester_id

int64

Description coming soon

CEL

$result_object_key.requester_id

Example

null

string

Description coming soon

CEL

$result_object_key.email

Example

null

facebook_id

string

Description coming soon

CEL

$result_object_key.facebook_id

Example

null

phone

string

Description coming soon

CEL

$result_object_key.phone

Example

null

twitter_id

string

Description coming soon

CEL

$result_object_key.twitter_id

Example

null

unique_external_id

string

Description coming soon

CEL

$result_object_key.unique_external_id

Example

null

subject

string

Description coming soon

CEL

$result_object_key.subject

Example

null

ticket_type

string

Description coming soon

CEL

$result_object_key.ticket_type

Example

null

status

int64

Description coming soon

CEL

$result_object_key.status

Example

null

priority

int64

Description coming soon

CEL

$result_object_key.priority

Example

null

description

string

Description coming soon

CEL

$result_object_key.description

Example

null

responder_id

int64

Description coming soon

CEL

$result_object_key.responder_id

Example

null

cc_emails

[]string

required

Description coming soon

CEL

$result_object_key.cc_emails

Example

[]

custom_fields

object

Description coming soon

CEL

$result_object_key.custom_fields

Example

null

due_by

timing.v1.Timestamp

Description coming soon

CEL

$result_object_key.due_by

Example

null

email_config_id

int64

Description coming soon

CEL

$result_object_key.email_config_id

Example

null

fr_due_by

timing.v1.Timestamp

Description coming soon

CEL

$result_object_key.fr_due_by

Example

null

group_id

int64

Description coming soon

CEL

$result_object_key.group_id

Example

null

parent_id

int64

Description coming soon

CEL

$result_object_key.parent_id

Example

null

product_id

int64

Description coming soon

CEL

$result_object_key.product_id

Example

null

source

int64

Description coming soon

CEL

$result_object_key.source

Example

null

Events

Actions

Integrations

Create Ticket

Parameters

Result Object Field Details

Events

Actions

Integrations

​Parameters

​Result Object Field Details

Parameters

Result Object Field Details